Quality Policy
Burbank Plumbing Services’ fundamental goal is to service and satisfy our customer's needs and quality expectations. Burbank Plumbing Services is committed to a policy of continual improvement. Measurable quality objectives are established and subject to review to ensure the quality of services offered by the business, continues to meet these needs and expectations.
Burbank Plumbing Services recognises that quality is the responsibility of all its employees and that management must lead in the development and implementation of a Quality Assurance Program which satisfies both Australian and International requirements.
This is achieved through the implementation, maintenance and the continual improvement of an effective business-wide Quality Management System.
The management of Burbank Plumbing Services is strongly committed to providing total customer satisfaction and to that end has adopted the following key guiding principles:
- Every employee is responsible for quality.
- As a member of the community, Burbank Plumbing Services will act responsibly on the environment, safety issues and support local industry.
- Activities carried out by Burbank Plumbing Services will conform to all contractual requirements specified by the customer, comply with all statutory and regulatory requirements and be safe.
- The maintenance of an on-going training program to equip all our employees with the necessary skills and knowledge to support our customers and their respective business goals and objectives.
- All employees of Burbank Plumbing Services extend their full support to this policy and commit to a continuous improvement process.